What will you do?

In this role you will start mainly on Customer Success with a number of own clients after which there are good opportunities for growth towards full time account management. In the beginning you will be deployed as widely as possible so you can learn as much as possible about our company and our clients after which you can work more independently.

You are responsible for the optimal cooperation between Smart.pr and the client (such as Artis, Amnesty International and RTL Nederland). You ensure a warm welcome and never lose sight of anyone. You do not shy away from discussing budgets and jump at opportunities to expand the collaboration. In addition, you process incoming questions from our users, know our software tool like no other, and feed back feedback from the market to our technical team internally so that we can continuously optimize our tools and servicing.

Your work consists of various elements such as: 

• Working daily to maintain and expand our client portfolio;

• Independently troubleshoot and hook up appropriate colleagues;

• Weighing different interests;

• Provide assistance and training to our customers in a positive and professional manner via phone, email, chat, video call or face to face in the office.

We are looking for an energetic problem solver with a sense of responsibility, who can keep a cool head, and prioritize the right tasks at the right time. In return, you'll land on a closely collaborative team where there is plenty of room for personal development. Tell us why you're a good match - we've built a team with very diverse study backgrounds.

The Team

You will work closely with the commercial team, consisting of New Business, Account Managers, Support and Marketing. You will also provide the Product team with input for improvements in our application.

Our teams are close-knit, and work intensively together. As you move within the commercial team, you will gain the greatest insights, and you will quickly find that you are indispensable to your colleagues.