Customer Success and Account Manager
Amsterdam City Center | Bachelor/Master Degree, career advancement opportunity, 32 - 40 hours per week
Are you as ambitious as we are? With some commercial or customer-facing experience under your belt, you might be looking for the perfect place to take your development to the next level.
And do you want to:
Work in a relaxed working atmosphere with the best colleagues in the heart of Amsterdam?
Quickly gain the freedom and responsibility to seize opportunities with both hands?
Work with great clients (whether or not on location) and see them regularly on the news?
Learn everything about the ins and outs of a commercial team within a mature software company with a startup mentality?
Just graduated or already have some experience? Not in the right place yet? We would like to talk to you!
About Smart.pr
We are a team of driven software developers, commercial high-flyers, support heroes and data specialists. As a market leader in the Netherlands, we are there for every organization that takes its external communication seriously. Do we do our job well? Then communication and PR professionals have a better working day. Smart.pr has been delivering a fully bootstrapped, scalable product since 2008. We now serve a broad portfolio of more than 500 A-clients, of which more than 30 are in Belgium. We do this with a strong team and an ambitious, lively culture. We combine our sky-high international growth ambitions with a relaxed working atmosphere; we simply perform better when we are happy.
Personal development budget
Contribution to OneFit sports subscription
Team outings & spontaneous drinks
Healthy lunch & fruit in the office
What are you going to do?
In this role, you will primarily start in Customer Success with a number of your own clients, after which there will be good opportunities for growth towards full-time account management. In the beginning, you will be deployed as broadly as possible so that you learn as much as possible about our company and our customers, after which you can work more and more independently.
You are responsible for the optimal collaboration between Smart.pr and the client (such as Artis, Amnesty International and RTL Netherlands). You ensure a warm welcome and never lose sight of anyone. You don't shy away from a discussion about budgets and jump on opportunities to expand the collaboration. In addition, you process incoming questions from our users, you know our software tool like no other and you relay feedback from the market internally to our technical team so that we continuously optimize our tools and servicing.
Your work consists of various elements such as:
Working daily on maintaining and expanding our client portfolio;
Independently solving problems and connecting the right colleagues;
Weighing different interests;
Providing positive and professional assistance and training to our customers via telephone, email, chat, video calls, or face-to-face meetings in the office.
We are looking for an energetic problem solver with a sense of responsibility, who can keep a cool head and prioritize the right tasks at the right time. In return, you will land in a close-knit team where there is plenty of room for personal development. Tell us why you are a good match - we have built a team with very diverse educational backgrounds.
The Team
You will work closely with the commercial team, consisting of New Business, Account Managers, Support, and Marketing. You will also provide the Product team with input for improvements to our application.
Our teams are close-knit and work intensively together. Because you operate within the commercial team, you gain the best insights, and you will quickly find that you are indispensable to your colleagues.
Meet your new colleagues 👋
Isabel
Account Manager
Klaas
Account Manager
Thorsten
Operations and Customer Success
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Working in an energetic, ambitious and personal team with a pleasant corporate culture and a relaxed and open atmosphere
Salary between €2400 and €2700 based on full-time employment (depending on experience)
Contribution to your personal pension accrual via Brightpensioen
25 vacation days per year
Employer contribution to a OneFit subscription
Healthy lunch (and fruit) in the office
NS business card (depending on your commuting distance)
Personal development budget
Referral bonus
Office in the heart of Amsterdam
Team outings & spontaneous drinks with your colleagues
Personal pension accrual
Office in the center of Amsterdam
Bonuses based on team and individual targets
Flexible hybrid working policy
What do you need?
You have completed a Bachelor's or Master's degree.
Fluent in Dutch and English
You have a commercial mindset and feel at home in customer relations
You have strong all-round communication skills (verbal and written)
You are empathetic and solution-oriented: you get energy from helping others
You are a good listener and ask questions to test assumptions
You know how to get things done, are not afraid to pick up the phone and you get energy from a dynamic working day
The world of news, PR & communication appeals to you
You understand the main principles of how a SaaS company works or can't wait to discover this
Curious?
If you apply to Smart.pr, there will be at least two interviews. First, an introduction with Paul (Managing Director), followed by speaking to other direct colleagues. If everyone is positive, we will invite you for a trial day at the office, in which we sketch as clear a picture as possible of the job and you get to know the rest of our company. This way we both quickly find out whether there is a good personal and professional match.
Application form
Interested? Fill in the form below and we will contact you. If you have any questions about the position or our company, please send us an email. We are happy to help you.
If you are unable to upload your CV, for example because you are on your mobile phone, no problem! Fill in the rest of the form and we will look forward to receiving your CV later 🙂
Paul Pater
+31 20 751 6629
paul@smart.pr